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Surveys that reach every employee by email, WhatsApp, SMS, QR code or even paper

Ten Space runs your surveys by email, WhatsApp, SMS, QR code or even paper, in over 100 languages, so the people who never sit at a desk can answer as easily as the people who do. It is for organisations with frontline, shift or multi-site staff who rarely open a work email.

Reach people where they already are.

However people answer, every response is collected in one place, in one set of results.

  • Inside WhatsApp. Staff answer one question at a time in a chat they already use. There is no link to a web form.
  • By SMS. Staff answer one question at a time, just as they would in WhatsApp, and reminders go by SMS too.
  • By QR code or link. On a poster, a payslip or a canteen screen. There is no need to register: people just scan the code or follow the link to take part.
  • On paper. We share forms for you to print. Scanned forms with handwritten answers are read automatically and imported alongside all your other responses, so nobody is left out and nobody retypes.
  • By email and on the web, on any phone, tablet or computer, for people who live in their inbox or would rather answer on a bigger screen.
  • By video, transcribed automatically, for people who would rather talk than type.
  • In their own language. Surveys run in over 100 languages, so people can take part in the language they know best, whichever channel they use.
An employee answering a survey on his phone
Nobody has to chase.

Automatic reminders

By email, WhatsApp or SMS, timed to the invitation, the deadline or a part-finished survey. People who have already answered aren't chased.

Automatic invitations

For any survey, people are invited when they meet conditions you choose: a date, such as 90 days after joining; a team; a job family; the start of a training programme; a promotion.

Segmentation right for you

QR codes, open links and paper forms are tagged in advance with the site, team or other details you choose, or the survey asks for them itself. So these answers can be split like any others.

However your team answers, you see one picture.

How a question is asked is kept separate from the results. Each person answers in the way that works for them: by email, WhatsApp, SMS, QR code or even paper, and in their own language, with surveys in over 100 languages.

Your HR team and leaders see every answer together, in one set of results, in the way that works for them. Then turn what people told you into actions with owners and dates.

Survey results on the Ten Space dashboard

Questions people ask

How do I survey staff who don't have a work email?

With a mobile number, a QR code, a link or a paper form. There is no need to register: people scan the code or follow the link to take part. No email address is needed.

Can employees answer on WhatsApp or by SMS?

Yes. The whole survey happens inside the WhatsApp chat, one question at a time. It is not a link to a web form. SMS works the same way.

Do employees need an app?

No. They answer by email, in WhatsApp or by SMS, which they already have, or by scanning a QR code with their phone's camera. There is nothing to install and no password to remember.

Are answers anonymous?

You choose, for each survey, whatever channel people use to answer. A survey can be fully anonymous; filtered, with our ethics filter, so results are only shown for groups of six or more; or identified, so authorised users can see which individual answered.

Is WhatsApp allowed under GDPR?

Yes, when the employer has obtained consent.

Which languages can surveys run in?

Surveys can run in over 100 languages.

How does paper work?

We share paper forms for you to print, which can then be scanned. Our platform reads the handwritten answers automatically and adds them to the same results as every other channel.

What size of organisation is Ten Space for?

Any size. Ten Space's clients range from teams of 10 to organisations of more than 30,000 people. With the ethics filter on, results are only shown for groups of six or more, so a very small team sees fewer breakdowns.

Does Ten Space work outside the UK?

Yes. Ten Space is based in the UK and works with organisations wherever their people are. We have run surveys with employees in around 20 countries, and surveys can run in over 100 languages. Support runs in UK office hours, with out-of-hours escalation for anything urgent. Contracts are under the law of England and Wales, charges are in pounds sterling, and your data is hosted in London wherever your people are.

See what your people would tell you.

Book a 30-minute demoWhat happens when you choose Ten Space

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